RareScents Satisfaction Guarantee
At RareScents, we believe that discovering your perfect fragrance should be an enjoyable and risk-free experience. That’s why we offer a Satisfaction Guarantee on our sample orders—allowing you to explore our collection with confidence.
How Our Satisfaction Guarantee Works
We understand that choosing a fragrance online can be challenging, and personal scent preferences vary. If you’re not satisfied with the samples in your order, we’ll send you one complimentary replacement set with alternatives that better match your taste.
✔ Tell Us What You Didn’t Love – Let us know which samples didn’t work for you and why.
✔ Get a Curated Replacement – Our team will help select another set of samples tailored to your preferences.
✔ One-Time Guarantee – To keep things fair, this offer is limited to one replacement set per customer.
Important Details
• Made-to-Order Samples – Since our samples are freshly prepared for each order, we do not accept returns on them.
• Shipping Costs – If your initial sample order included free shipping, you will be responsible for covering the shipping cost of the replacement kit.
• Eligibility – The Satisfaction Guarantee applies only to sample orders and must be requested within a reasonable timeframe after receiving your order.
• Fragrance Exploration – This policy is designed to help you find a scent you love, ensuring you get the best experience with Middle Eastern niche fragrances.
We are committed to making your fragrance discovery journey effortless and rewarding. If you have any concerns about your sample order, reach out to our team—we’re here to help you find your perfect match!